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A large proportion of complaints reviewed by the Housing Ombudsman are about maintenance issues.
This one-day course is aimed at anyone who is asked to investigate and respond to complaints from residents
about maintenance.
The course will help you to provide a great service to residents when they feel things have gone wrong.
During this course you will:
Our trainer is a very experienced complaints manager who will use case studies during the session. You will be encouraged to discuss your own experiences.
Who should attend
Anyone who is asked to investigate and respond to complaints from residents about maintenance.
Location
Online
Dates
TO BE CONFIRMED – please contact us for more info and to be added to a waiting list.
Course length
one day
Price
£295.00 + VAT per person.
Upkeep’s courses have been developed by, and with industry experts.
All of our tutors have current or recent professional industry experience which means that you are learning from professionals with a great level of experience and skills.
All courses are delivered live online with our tutors.
Get in touch at sales@upkeeptraining.co.uk or give us a call on 0208 123 0804.
Upkeep’s courses have been developed by, and with industry experts. All of our tutors have current or recent professional industry experience which means that you are learning from professionals with a great level of experience and skills. If you would like to find out about a bespoke training package tailored to meet your needs and those of your organisation. Get in touch at sales@upkeeptraining.co.uk or give us a call on 0208 123 0804.
Upkeep’s courses have been developed by, and with industry experts. All of our tutors have current or recent professional industry experience which means that you are learning from professionals with a great level of experience and skills. If you would like to find out about a bespoke training package tailored to meet your needs and those of your organisation. Get in touch at sales@upkeeptraining.co.uk or give us a call on 0208 123 0804.
Upkeep’s courses have been developed by, and with industry experts. All of our tutors have current or recent professional industry experience which means that you are learning from professionals with a great level of experience and skills. If you would like to find out about a bespoke training package tailored to meet your needs and those of your organisation. Get in touch at sales@upkeeptraining.co.uk or give us a call on 0208 123 0804.
Upkeep’s courses have been developed by, and with industry experts. All of our tutors have current or recent professional industry experience which means that you are learning from professionals with a great level of experience and skills. If you would like to find out about a bespoke training package tailored to meet your needs and those of your organisation. Get in touch at sales@upkeeptraining.co.uk or give us a call on 0208 123 0804.
Upkeep’s courses have been developed by, and with industry experts. All of our tutors have current or recent professional industry experience which means that you are learning from professionals with a great level of experience and skills. If you would like to find out about a bespoke training package tailored to meet your needs and those of your organisation. Get in touch at sales@upkeeptraining.co.uk or give us a call on 0208 123 0804.
