Terms & Conditions

Please read these terms of use carefully before you use our services.

UPKEEP TRAINING LIMITED - BOOKING TERMS & CONDITIONS

1 DESCRIPTION OF OUR SERVICE

Upkeep Training offers first-rate vocational qualifications and courses that not only drive property improvement, but which also empower individuals to succeed and make a real difference in the housing sector and to the quality of residents’ lives.

2 TERMS AND CONDITIONS OF SALE

2.1 These are the terms and conditions of sale of all Upkeep qualifications and courses.

2.2 These terms will apply to all your purchases of services, whether you are ordering online, by telephone, or by email. Please read this document carefully before placing your order.

2.3 Upkeep Training will deem you to have agreed with these terms and conditions when you place an order with us.

2.4 We may change these terms from time to time. Please check them before you make another, subsequent, purchase.

3 DEFINITIONS AND INTERPRETATIONS

3.1 “Customer” means any individual or business who is purchasing from Upkeep Training.

3.2 “You” means the Customer.

3.3 “Services” means any services supplied by Upkeep Training.

4 INVOICE AND PAYMENTS

4.1 All payments for courses must be made following receipt of an invoice.

4.2 An invoice will be issued prior to the course starting. This will be sent to you via email.

4.3 Full payment is required within 14 days of the invoice date or immediately prior to the first course starting, whichever is earlier.

4.4 Learners will not be able to attend the course or qualification if payment has not been received.

4.5 We take payment by bank transfer, PayPal, or credit/debit card.

4.6 The Customer agrees to pay in British Pounds Sterling (GBP).

4.7 VAT will be added at the appropriate rate.

4.8 Invoices will be sent via email to the person specified on the booking form

5 CONFIRMATION / COURSE ATTENDANCE / CERTIFICATION

5.1 Submission of a completed booking constitutes a firm booking and as such you agree to Upkeep Training terms and conditions and will be liable for the applicable fees.

5.2 You must provide learner contact information so that we can communicate the course details with them.

5.3 Once your order is processed you will receive an email confirmation and we will be in touch to make pre-course arrangements.

5.4 Learners will receive joining instructions via email to the email address provided on the booking form.

5.5 If the joining instructions are not received 3 days prior to the course or qualification start date, the learner/you should contact Upkeep Training to arrange for them to be reissued.

5.6 Learners who successfully complete short courses will get a certificate of attendance from Upkeep Training.

5.7 Learners who successfully complete qualifications will receive a certificate from the Awarding Body once their ‘pass’ has been confirmed.

6 AMENDMENT / CANCELLATION BY UPKEEP TRAINING

6.1 Upkeep Training reserves the right to amend or cancel the date or venue of any course at any time.

6.2 If Upkeep Training has to cancel a course, all course fees will be reimbursed in full, or the payment will be transferred in full to another Upkeep course, if you wish.

6.3 If Upkeep Training has to change the venue for an in-person course no reimbursement will be made.

6.4 If Upkeep Training has to change the date of a course, we will make every attempt to agree a date that is convenient for all the learners. The bookings will be transferred to the new date and no reimbursement will be made.

6.5 Upkeep Training does not accept liability for any consequential loss following cancellation or amendment and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation, etc.

7 AMENDMENT / CANCELLATION BY THE CUSTOMER

7.1 We must receive notice in writing or email from the person who authorised the booking.

7.2 We treat non-attendance as cancellation.

7.3 Cancellation costs are:

Cancellation 29 days or more before the course start date - Full refund
Cancellation between 28 & 15 days (inclusive) before the course start date - 25% refund
14 days or less before the course start date - No refund and no transfer of booking to another individual
More than 15 days before the course start date - Transfer booking to another individual with an Upkeep admin fee of £100 plus any applicable awarding body fees

8 DEFERRALS

8.1 A deferral is when a student who has signed up to a course subsequently asks to postpone their studies and be allowed to join a future cohort.

8.2 Their current cohort may or may not have already begun.

8.3 They may have attended and submitted some work, or not.

8.4 Upkeep is a small company and deferrals impact directly on our business in terms of:

8.5 Income – by agreeing for a student to join a later course, we are essentially giving them two places, one on the course they’ve left and one on the course they’re joining. A deferee taking up a place on a subsequent cohort means we cannot sell that place and our income is less for that cohort.

8.6 As there will be increased demand for places on L4 housing qualifications, deferrals will significantly impact our ability to respond to the sector and deliver the maximum number of qualified students that we can.

8.7 The learner or their manager must complete a deferral request form.

8.8 Upkeep Training will only consider requests to defer on a case by case basis and only due to extenuating circumstances.

8.9 We will endeavour to make a decision within 15 working days.

8.10 We may request evidence of circumstances if appropriate, and we will make our decision based on the evidence supplied.

8.11 We will only accept one deferred learner onto any cohort at any time.

8.12 There is therefore no guarantee of a place if the next cohort is already fully booked or there is another deferred learner registered on it.

8.13 It may be that a deferee could wait a significant time for an available place; if Upkeep Training feels there is no realistic prospect of a place becoming available within one year, the deferral will be refused.

8.14 If a deferral is not approved, the learner can decide whether to continue in their current cohort or withdraw from the course.

8.15 If the learner withdraws there will be no refund of any fees.

8.16 If a deferral is approved our deferral fees are:

8.16.1 The Awarding Body fees at the time of deferral and
8.16.2 50% of the whole course fee (at the time the student proposes to rejoin – so this could be a higher cost than they already paid) to cover our administration and contribute towards our loss of income on the subsequent cohort.

9 DATA

9.1 Upkeep Training operates within the General Data Protection Regulations in force at the time of booking.

9.2 For more information about our GDPR Policy please contact hello@upkeeptaining.co.uk

9.3 To make a Subject Access Request please contact hello@upkeeptaining.co.uk noting in your subject line or header "subject access request"

10 INTELLECTUAL PROPERTY RIGHTS

10.1 You must not modify or pass on the paper or digital copies of any Upkeep Training materials.

10.2 Our status (and that of any identified contributors) as the authors of material must always be acknowledged.

10.3 You must not use all or any part of the materials for commercial purposes without obtaining a licence to do so from us.

10.4 If you print off, copy or download any part of our materials in breach of these terms of use, your right to use them will cease immediately and you must return or destroy any copies of the materials you have.

10.5 You may make copies of sections of the course for your own use only, if you need to, while you are studying. You may print, for your personal use only, as many pages of the course as are reasonable for your own private study purposes.

10.6 You may not change, copy (except as permitted above), reproduce, re-publish, upload, post, transmit or distribute in any way any part of the course.

10.7 Any use of the course not permitted in these Terms is strictly prohibited. Such use will constitute an infringement of either our copyright or our other intellectual property rights.

11 OUR LIABILITY

11.1 Our training materials are provided without any guarantees, conditions, or warranties as to their accuracy.

11.2 To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

11.2.1 All conditions, warranties, and other terms which might otherwise be implied by statute, common law, or the law of equity.

11.2.2 Any liability for any direct, indirect, or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it, and any materials posted on it, including, without limitation any liability for:

11.2.3 loss of income or revenue;
11.2.3 loss of business;
11.2.4 loss of profits or contracts;
11.2.5 loss of anticipated savings;
11.2.6 loss of data;
11.2.7 loss of goodwill;
11.2.8 wasted management or office time; and
11.2.9 for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss, that are not excluded by any of the categories set out above.

11.3 This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

12 COMPLAINTS

We pride ourselves on providing you with the very best service and experience, but if you do wish to make a complaint, our complaints policy and process can be found on our website or you can ask for a copy of it by emailing hello@upkeeptraining.co.uk

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UPKEEP TRAINING LIMITED - WEBSITE TERMS & CONDITIONS

By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

RELIANCE ON INFORMATION POSTED AND DISCLAIMER

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law. We exclude all liability for loss or damages direct or indirect arising from the use of this site.

INFORMATION ABOUT US

www.upkeeptraining.co.uk is a site operated by Upkeep Training Limited. We are a company limited by guarantee registered in England and Wales under registration number 10058214. Our registered office is 7 Manor Road, Pitsford, England, NN6 9AR. Our VAT number is 235380417.

ACCESSING OUR SITE

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if, for any reason, our site is unavailable at any time or for any period.

INTELLECTUAL PROPERTY RIGHTS

We are the owner of all intellectual property rights on our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

VIRUSES, HACKING, AND OTHER OFFENCES

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer, or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

LINKS FROM OUR SITE

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you to check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

JURISDICTION AND APPLICABLE LAW

The English courts will have non-exclusive jurisdiction over any claim arising from or related to, a visit to our site.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

VARIATIONS

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.